β Frequently Asked Questions
π° Membership not unlocked on other devices after purchase? β
On other devices, go to Vis - My - Vis Membership, and click "Restore Purchase" on the purchase page.
β How to change the key result icon? β
π/β is the default emoji for key results, and can be changed to your preferred emoji by clicking in the target's editing page.
If you cannot change it smoothly, please check for the following issues:
β’ Go to the device's system settings - General - Keyboard, and see if the Emoji keyboard is added.
β’ On a Mac, you need to open the Emoji keyboard using the shortcut Command + Ctrl + Space.
π Switch language β
The following two methods can be used to switch:
Scroll down on the system settings homepage to find Vis, click on it, and you will see the option to switch languages
Go to Vis - My - General Settings, and click "Switch Language"
π€ Cannot find 'Vis' in the small component library β
Please try the following steps:
1. Open the Vis App, then exit Vis from the background. Go to the component library and search for Vis. If you still can't find it, see step 2.
2. Restart your phone. After restarting, first open Vis and exit the App from the background, then go to the component library and search for Vis.
π The app crashes (crashes) β
Contact official customer service Xiao V (In-App - My - Help and Feedback - Contact Customer Service) to inform Xiao V about the steps taken before the crash and send the diagnostic file.
Ways to view the diagnostic file:
β’ iOS, iPadOS: System Settings β‘ Privacy β‘ Analytics & Improvements (at the bottom) β‘ Analytics Data, then find Vision in the list and share the most recent one with us.
β’ macOS: Console app β‘ Crash Reports β‘ Search Vision in the top right corner, then find the most recent one and share it with us.
βοΈ Common issues with iCloud synchronization β
Please follow these steps to check if the iCloud configuration is correct: Common iCloud Sync Issues Solutions